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Privacy Policy


As an anta.ae site user, you are in control of all your travel planning. We know you want to remain in control of your personal information as well. We realize that earning, and retaining your trust is of paramount importance and it's a responsibility we take very seriously, everyday.

That's why we've provided this Privacy Policy, which sets forth our policies regarding the collection, use and protection of the personal information of those using the anta.ae website. Personal information means information that can be linked to a specific individual, such as name, address, telephone number, e-mail address, and credit card number.

We encourage you to review our Privacy Policy, and become familiar with it, but you should know that we do not sell or rent our customers' personal information to third parties.

Please note that we review our Privacy Policy from time to time, and we may make periodic changes to the policy in connection with that review. Therefore, you may wish to bookmark this page and/or periodically review this page to make sure you have the latest version. Regardless of later updates, we will abide by the privacy practices described to you in this Privacy Policy at the time you provided us with your personal information.

This Privacy Policy explains the following:
What personal information we collect from you and how we use it
With whom (if anyone) your personal information is shared
How you can opt-out of receiving our promotional e-mails
How you can update or correct your personal information
What safeguards we have in place to protect your personal information
Other information you should know about your privacy


 What personal information does anta.ae gather from me and how is this Information used?

When browsing our site, you are not required to provide any personal information unless and until you choose to make a purchase or sign up for one of our e-mail newsletters or other services as described below.

 Making a Purchase

In order to purchase travel and/or related services through our site, you must provide us with certain personal information such as your name, credit card number and expiration date, credit card billing address, telephone number, e-mail address and the name or names of the person(s) traveling (if not you). We may also ask you for other personal information, such as your frequent traveler numbers. We require this information to process, fulfill and confirm your reservations and transactions and keep you informed of each transaction's status. If you are making a reservation for one or more travelers other than yourself, you must confirm and represent that each of these other travelers have agreed, in advance, that you may disclose their personal information to us.

 Member Registration

If you choose to become a registered member of anta.ae, you must provide your name, address, telephone number, e-mail address, a unique login name, password, and password validation. This information is collected on the registration form for several reasons including but not limited to:

personal identification;
to complete air, hotel and other reservations;
to allow us to contact you for customer service purposes, if necessary;
to customize the content of our site to strive to meet your specific needs; and/or
to make product or other improvements to our site. In addition, we need your e-mail address to confirm your new member registration and each reservation you transact on our Site.

As an anta.ae site member you will also occasionally receive updates from us about fare sales in your area, special offers, new ANTA Travel & Tours services, and other noteworthy items. However, you may choose at any time to no longer receive these types of e-mail messages. Please see our Opt-Out policy described below for details.

 Member Profile

As an anta.ae member, you can choose to complete your online profile by providing us with travel preferences, frequent-traveler or affinity numbers, credit card billing information, paper ticket delivery address, and other personal information. This information is primarily used to assist you in making reservations quickly without having to type in the same information repeatedly.

 How we protect your information

We want you to feel confident about using anta.ae to plan and purchase your travel, so we are committed to protecting the information we collect. We have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions.

In addition, we use 128-bit Secure Socket Layer (SSL) encryption when transmitting your sensitive personal information between your system and our Website, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

All credit card transactions on anta.ae are processed through a service provided by MashreqBank PSC on behalf of MasterCard International, which uses 128-bit Secure Socket Layer (SSL) encryption when transmitting your payment card details.

Despite these measures, we do not warrant that unauthorized access to your information can never happen and will not be liable for any such unauthorized access unless caused solely by our gross negligence, in which event you will be entitled to compensation up to a maximum of the value of the services purchased by you.

Credit Card Information
Your Credit Card details is not stored in the ANTA Travel & Tours database or www.anta.ae server, will be process through SSL environment.

 How we use your information

We use information about you for the following general purposes: to provide you with the products and services you request; to provide you with travel confirmation and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and Website; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with anta.ae; to reward you as part of any reward and recognition program you choose to join; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.

 With whom we share your information

anta.ae may share your information with the following entities:

  • Suppliers, such as hotel, airline, cruise, or car rental companies, or activity providers, who fulfill your travel reservations. Throughout anta.ae, all services provided by a third-party supplier are described as such. We do not share your email address with these suppliers unless they need it to fulfill the travel reservation you have made on anta.ae, and we restrict their use of this information to that purpose. We do not place limitations on our suppliers' use or disclosure of your other personal information. Therefore, we encourage you to review the privacy policies of any travel supplier whose products you purchase through anta.ae. Please note that these suppliers also may contact you as necessary to obtain additional information about you or to facilitate your travel reservation.
  • Third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, and fraud prevention. These companies have access to personal information needed to perform their functions but are not permitted to share or use the information for any other purpose.
  • Business partners with whom we may jointly offer products or services. You can tell when a third party is involved in a product or service you have requested because their name will appear with ours. If you choose to access these optional services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners and recommend you evaluate their practices before deciding to provide your personal information.
 We also may share your information
  • In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
  • When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of anta.ae, our customers, or others; and in connection with our Terms of Service and other agreements.
  • In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.

We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors a Website receives or what are the most popular vacation destinations. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.

 How you can access your information

You have the right to see personal information we keep about you upon payment of a fee. If you are concerned that any of the information we hold on you is incorrect please contact us.

 Your choices with respect to collection and use of your information
  • As discussed above, you can choose not to provide us with any information, although it may be needed to make travel purchases or to take advantage of certain features offered on anta.ae.
  • The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies from anta.ae, you will not be able to access portions of our site.
 Children's privacy

anta.ae does not sell travel or other services for purchase by children. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.

 External Links

If any part of the anta.ae Website links you to other websites, those websites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.

 Changes to this Privacy Policy

anta.ae may update this Privacy Policy in the future. We will notify you about material changes to this Privacy Policy by sending a notice to the e-mail address you provided to us or by placing a prominent notice on our website.

 Other

From time to time we may add or enhance services available on anta.ae site. To the extent these services are provided, and used by you, we will use the information you provide to facilitate the service requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such information to assist us in making the site the better and easier to use.

How you can contact us
If you have questions about either this Privacy Policy (or your travel planning or purchases), please contact us at the following address:

ANTA Travel & Tours L.L.C.,
Al Gurg Tower 1,
Reggae Al Buteen,
Baniyas Road ,Deira
Dubai - UAE
PO Box: 13142, Tel: 00971 4 2688891, Email: admin@anta.ae




 
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